Refund policy
Thank you for shopping at Force Factor. We want you to be completely satisfied with your purchase. This Return & Refund Policy explains the terms and conditions regarding returns, refunds, and order issues for purchases made through www.forcefaactor.shop.
By placing an order with Force Factor, you agree to the terms outlined below.
1. Return Eligibility
We accept returns for eligible products within 30 days of the delivery date.
To be eligible for a return:
- The item must be unused and in its original condition.
- The product must be returned in its original packaging.
- Proof of purchase or order information must be provided.
- The return request must be submitted within 30 days after delivery.
Due to health and safety regulations, opened, used, or consumed supplement products may not be eligible for return unless the product arrived damaged, defective, or incorrect.
2. How to Request a Return
To initiate a return, please contact our customer support team:
Email: support@forcefaactor.shop
Please include the following information:
- Order number
- Customer name
- Email address used for the purchase
- Reason for return
- Photos of the product (if applicable)
Our support team will review your request and provide return instructions if approved.
Please do not send products back without receiving return authorization from our team.
3. Return Shipping
Customers are responsible for return shipping costs unless:
- The item received was damaged.
- The wrong product was shipped.
- The order was incorrect due to an error on our part.
We recommend using a trackable shipping service when returning products. Force Factor is not responsible for packages lost during return shipping.
4. Refund Process
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Your refund will be processed to the original payment method.
- Refunds are typically completed within 5–10 business days after approval.
- Processing times may vary depending on your bank or payment provider.
Shipping fees are non-refundable unless the return is due to an error caused by Force Factor.
5. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos of the damaged product or packaging
- Description of the issue
We will review your request and provide a suitable resolution, which may include a replacement or refund.
6. Order Cancellation
Orders may be canceled before they enter the shipping process.
If you wish to cancel your order, please contact us as soon as possible:
Email: support@forcefaactor.shop
Once an order has been shipped, cancellation requests cannot be accepted. You may request a return after receiving the package according to this policy.
7. Non-Returnable Items
The following items may not be eligible for return:
- Products that have been opened or used
- Products without original packaging
- Gift cards
- Items returned after the 30-day return period
8. Refund Exceptions
Refund requests may be denied if:
- The product has been used beyond normal inspection.
- The return request is submitted after the allowed period.
- The product is damaged due to customer misuse.
- Required return information is missing.
9. Contact Information
If you have any questions about our Return & Refund Policy, please contact us:
Store Name: Force Factor
Website:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at carlosrohena391@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at carlosrohena391@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at carlosrohena391@gmail.com.
Email: support@forcefaactor.shop
Thank you for choosing Force Factor. We appreciate your trust and are committed to providing quality products and customer service.